Last updated: 15 November 2026
This policy explains what personal information Tranquil Terrain Resort (“we” or “us”) collects when you visit this website, book a stay, dine with us or contact us. It also explains how we use and protect it. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Who we are
Tranquil Terrain Resort, Survey No 244/2, Channagondanahalli, Ulluvagilu, Herekolale Post, Chikkamagaluru 577130, Karnataka. Email the.tranquil.terrain@gmail.com, phone +91 83102 44805.
What we collect
- Booking details: your name, phone number, email, number of guests, dates, villa and any special requests.
- Payment details: payments are processed by our booking partner and its payment providers. We do not store your card or bank details.
- Check-in details: a copy or record of the government photo ID of adult guests, as required by law. For foreign nationals this includes passport and visa details.
- Messages: what you share with us by phone, WhatsApp or email.
- Website data: basic technical information such as IP address, browser type and pages visited, kept in server logs for security. We do not use advertising trackers or analytics cookies on this website.
How we use it
- To confirm and manage your booking and stay.
- To reply to your questions and send booking updates.
- To meet legal duties such as guest registers, police and foreigner registration and tax records.
- To keep this website secure and working.
We do not sell your personal information. We will only send you offers if you have asked us to. You can opt out at any time.
Who we share it with
- OpenStays, our booking platform, together with its payment providers. They process your booking on our behalf.
- WhatsApp (Meta), when you choose to message us there. Its own privacy policy applies.
- Government authorities, when the law requires it.
Cookies and third-party content
This website does not use advertising or analytics cookies. The booking widget, provided by OpenStays, may use your browser’s storage so that your booking can go through. Our film plays from YouTube in privacy-enhanced mode and loads only when you press play. Map links open on Google Maps, where Google’s policies apply.
How long we keep it
We keep your information only as long as we need it for your booking and stay. Guest and tax records are kept for as long as the law requires. After that it is deleted or anonymised.
Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct or update it;
- delete it, unless the law requires us to keep it;
- stop using it where you had given consent.
You can also nominate someone to exercise these rights on your behalf. To make a request, email the.tranquil.terrain@gmail.com or call +91 83102 44805. If you are not happy with our reply, you can complain to the Data Protection Board of India.
Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. Access is limited to staff and partners who need it to serve you.
Children
We do not knowingly collect personal information from children, except the details of children included in a booking made by a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact and grievances
For any privacy question or complaint, email the.tranquil.terrain@gmail.com or call +91 83102 44805. Please also see our terms and conditions and refund and cancellation policy.
