Last updated: 15 November 2026
This policy explains how cancellations, changes and refunds work for stays at Tranquil Terrain Resort, Chikkamagaluru. Please read it before you book.
Direct bookings
A direct booking is one made with us on this website, by phone, on WhatsApp or at the property.
- Free cancellation: cancel at least 7 days before your check-in date and we refund the full advance you paid.
- Within 7 days of check-in: cancellations made less than 7 days before check-in, no-shows and early departures are handled as per the cancellation terms shown on your booking confirmation.
How to cancel
Call +91 83102 44805, message us on WhatsApp at +91 83102 44805 or email the.tranquil.terrain@gmail.com with your name, booking details and dates. The cancellation date is the date we receive your request. We will confirm your cancellation in writing on WhatsApp or email.
Changing your dates
If you would rather move your stay than cancel it, contact us as early as possible. We will try to move your booking to new dates, subject to availability and the rates for those dates.
How refunds are paid
Eligible refunds are made to the original payment method. Once we process a refund, the time it takes to reach your account depends on your bank or payment provider.
Bookings through travel websites
If you booked through a travel website or agent, their cancellation and refund policy applies. Please contact them to cancel or change your booking.
If we have to cancel
If we have to cancel your booking for reasons within our control, we will refund everything you have paid or move your stay to new dates of your choice.
Weather and road closures
If heavy rain or an official road closure stops you from reaching us, call us. We will do our best to help, including moving your stay to new dates.
Restaurant reservations
Table reservations at our restaurant are free and can be changed or cancelled by calling +91 83102 44805.
Contact us
For any question about cancellations or refunds, call +91 83102 44805 or +91 83109 06451, or email the.tranquil.terrain@gmail.com. You can also read our terms and conditions and privacy policy.
