Last updated: 15 November 2026
These terms apply when you book a stay, dine at our restaurant or use this website. “We”, “us” and “Tranquil Terrain” mean Tranquil Terrain Resort, Survey No 244/2, Channagondanahalli, Ulluvagilu, Herekolale Post, Chikkamagaluru 577130, Karnataka. By making a booking you agree to these terms, so please read them before you confirm.
Bookings
You can book on this website, by phone or on WhatsApp. Online bookings are handled by our booking partner OpenStays. A booking is confirmed once we receive the advance payment and you get a confirmation with your dates, villa, number of guests and amount. Rates are in Indian Rupees and any applicable taxes are shown before you pay.
The person making the booking must be at least 18 years old and is responsible for everyone in the booking.
Payment
Pay 50% of the booking amount in advance to confirm your villa. The balance is payable when you arrive. Extra services such as lunch, dinner, celebrations or off-road rides are billed separately.
Cancellations and refunds
For bookings made directly with us, cancellation is free until 7 days before your check-in date. Bookings made through travel websites follow the policy of the website you booked on. See our refund and cancellation policy for full details.
Check-in and check-out
- Check-in is from 1:00 PM and check-out is by 11:00 AM.
- Early check-in and late check-out depend on availability and may be charged.
- As required by law, every adult guest must show a valid government photo ID at check-in. Foreign nationals must show a passport and valid visa.
- The number of guests in a villa cannot be more than the occupancy shown for that villa.
Children
Children below 6 years stay and eat free. Children from 6 to 12 years are charged 50%. Guests above 12 years are charged as adults. Children must be supervised by an adult at all times, including near the bio ponds and during activities.
Meals and restaurant
Breakfast and evening hi-tea are included in every stay. Lunch and dinner can be added to your booking or ordered at our restaurant.
Our restaurant is open to walk-in diners every day. Breakfast is served from 8:30 to 10:30 AM, lunch from 12 to 3:30 PM and dinner from 7:30 to 11:30 PM. Table reservations are taken by phone. Menu items and timings may change and some dishes may not always be available.
Pets
Pets are not allowed at the property.
Activities
Estate walks, bonfires, night trails, off-road rides and other activities are offered on request. Some are charged separately and some depend on the weather. Please follow the instructions of our staff and guides. You take part at your own risk and should tell us about any health condition that may affect you.
Your stay
Please respect other guests, our staff, the estate and its wildlife. Guests are responsible for any damage they or their visitors cause to the villa or the property. Please keep valuables with you or in a safe place, as we cannot be responsible for items left unattended.
We are not responsible for disruptions outside our control, such as heavy rain, landslides, road closures, power cuts or mobile network outages, though we will always do our best to help.
Use of this website
We share prices, photos, distances, timings and travel tips on this website in good faith. Things change, so please check important details with us or the official source before you travel. Links to other websites are for your convenience and we are not responsible for their content.
The text, photos and videos on this website belong to Tranquil Terrain and may not be copied for commercial use without our permission.
Governing law
These terms are governed by the laws of India. Any dispute will be subject to the courts in Chikkamagaluru, Karnataka.
Contact us
Questions about these terms or your booking? Call +91 83102 44805 or +91 83109 06451, or email the.tranquil.terrain@gmail.com. You can also read our privacy policy and refund and cancellation policy.
